1. General Warranty Coverage
Our warranty policy applies to all warranty applicable products purchased through our eCommerce platform. The warranty covers defects in material and workmanship under normal use and service conditions.
2. Warranty Term
The warranty period for each product is determined by the respective brand vendor. The warranty duration, coverage, and terms will be in accordance with the specific vendor’s warranty policy.
3. Warranty Claims & Process
The defects due to manufacturing faults will be repaired or replaced at no cost during warranty period.
• To initiate a warranty claim, customers must provide proof of purchase (invoice or order confirmation) and a detailed description of the defect.
• The claim must be submitted within the warranty period as specified by the brand vendor.
• Customers may be required to contact our following authorized service centers directly for repairs or replacements.
(1) Machinery and Power Tools Services Center
Building No: 121, Street No: 105, Zone No: 57
Salwa Industrial Area
Telephone: 44585437
Fax: 44602297
Email: ssr@tissco-qatar.com
(2) Hydraulic Service Center
Building No: 59, Street No: 38, Zone No: 57
Salwa Industrial Area
Telephone: 44504671
Fax: 44602297
Email: hpd@tissco-qatar.com
(3) Instrumentation and Calibration Service Center
Building No: 163, Street No: 11, Zone No: 57
Salwa Industrial Area
Telephone: 44607669 | 44607660
Fax: 44602297
Email: callab@tissco-qatar.com
4. Exclusions & Limitations
The warranty does not cover:
• Damage due to misuse, neglect, accidents, or unauthorized modifications.
• Normal wear and tear or consumable parts such as belts, filters, or lubricants.
• Products that have been serviced or repaired by unauthorized technicians.
• Damage caused by improper installation or use not in accordance with the manufacturer’s guidelines.
5. Vendor-Specific Terms
Since we distribute equipment from multiple brands, each product’s warranty terms are subject to the policies set by its respective manufacturer. Customers are advised to review the vendor’s warranty details before purchase.
6. Disclaimer
Our eCommerce platform acts as a distributor and does not provide independent warranties beyond those offered by the brand vendors. Any disputes or warranty-related issues will be resolved in accordance with the vendor’s terms and conditions.
For further assistance, please contact our customer support team.