Website Usage Between User and Teyseer Industrial Supplies & Services Co. W.L.L (TISSCO)
Last update date: 20/03/2025
This website is operated by (Teyseer Industrial Supplies & Services Co W.L.L) also known as TISSCO. Throughout the site, the terms “we,” “us” and “our” refer to (Teyseer Industrial Supplies & Services Co W.L.L or TISSCO) offers this website, including all information, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features, products, or services that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Use of Information
Any communication the User send to this Internet site or otherwise to TISSCO by electronic mail are on a non-confidential basis, and TISSCO is under no obligation to refrain from reproducing, publishing or otherwise using them in any way for any purpose. TISSCO shall be free to use the content of such electronic mail communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose, including the developing, manufacturing and or marketing of goods or services.
User agrees (as available) to send and receive electronic mail and otherwise use this Web site only as permitted by these terms and conditions, any additional policies or procedures published in this Web site from time to time by TISSCO, and applicable law.
ACCOUNT CREATION AND GUEST CHECKOUT
While guest checkout provides a quick and easy way to complete your purchase, we strongly recommend creating an account to enjoy the full benefits of our platform, including order tracking, purchase history, and personalized features.
- Account Creation
Creating an account on our website is optional but highly recommended. By registering for an account, you can:
• Track your orders.
• Maintain a history of your purchases for easy reordering or reference.
• Save your billing and shipping addresses for faster checkout.
• Receive personalized recommendations and exclusive offers.
To create an account, you will need to provide basic information such as your name, email address, and a password. This information is securely stored and used solely to enhance your shopping experience. - Guest Checkout Option
We understand that some customers prefer not to create an account. For your convenience, we offer a guest checkout option. During guest checkout, you will be asked to provide:
• Your name and contact information.
• Shipping and billing addresses.
• Payment details.
Please note that guest checkout does not allow you to access your purchase history after the transaction is complete. For these features, we recommend creating an account.
MODIFICATIONS TO THE PRODUCTS AND PRICES
• We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer service.
• Descriptions of products stated against each are based on the catalogue and technical literature printed by the manufacturers. Therefore, the write up provided against each product is not that of tissco.qa and subject to change without prior notice.
• Price may sometimes differ between TISSCO Showrooms and tissco.qa; you will be charged the price on the tissco.qa site. We are under no obligation to honor any in-store price or promotion in the event that it differs from those on the tissco.qa site.
• If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
• Prices for our products are subject to change without notice. However, price changes will not affect or change in already placed orders.
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• We reserve the right to change or cancel a placed order, in compliance with the governing law as well as notify the customer of any change or cancellation.
PRODUCT DELIVERIES
• At TISSCO, we aim to make your shopping experience as seamless and convenient as possible. Customers who place orders online via our E-commerce website have the option to either collect their products from our stores or have them delivered to their preferred address.
For delivery orders, we offer the following shipping options:
• Free Delivery: Orders with a total value of QAR 2,000.00 or more will qualify for free delivery.
• Flat Shipping Rate: For orders under QAR 2,000.00, a flat shipping fee of 30 QAR per package will be applied for shipments weighing up to 30kg.
• Please note that we do not do international shipping at this time.
• Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time.
PAYMENTS AND CARDS
• Payment for your products will be made when you place your order and proceeding with the payment through the Checkout page. Payments are securely processed through our trusted payment gateway partner, M/S Tess Payments gateway, which is fully PCI DSS (Payment Card Industry Data Security Standard) certified, ensuring security and safety for every transaction.
• We do not store or retain any credit or debit card details on our website. Your card details will be securely encrypted to the highest standards and stored on the TESS payment gateway, ensuring protection against unauthorized access.
• When ordering from the tissco.qa site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
REFUNDS
• As per M/s Tess Payment Gateway policy, in case of a return, a refund may take up to 21 working days, and the Tess payment fee cannot be refunded.
• Original Condition: Please keep items in their original condition with all packaging, accessories, and manuals, as exchanges will not be accepted if these requirements are not met.
TAXATION
All prices provided are exclusive of all VAT. If TISSCO is required to pay VAT to the relevant Qatar tax authority (“Authority”) in future, such VAT at the rate in force at the time and shall be charged in addition to the amount specified in the applicable prices.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of TISSCO or its content suppliers and protected by Qatar and International copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of TISSCO and protected by Qatar and International copyright laws. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing a reservation with TISSCO or using this site as information resource. Any other use of this site, including reproduction for purposes other than those noted above, modification, distribution or republication, without the prior written permission of TISSCO, is strictly prohibited.
LIABILITY DISCLAIMER
TISSCO makes no representations or warranties as to the completeness or accuracy of any of the information contained on this web site, and makes no commitment to update such information. The materials and information on this web site are provided “as is” and without warranty of any kind, either expressed or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, expectation of privacy, or non-infringement. In no event shall TISSCO and/or its suppliers be liable for any damages (whether direct, indirect, punitive, incidental, special, consequential or otherwise) arising out of, or in any way connected with, the use or inability to use this web site or for any information, software, products, or services obtained through or otherwise in connection with this web site, in each case regardless of whether such damages as based on contract, tort, strict liability, or other theories of liability. Some jurisdictions do not allow the exclusion of implied warranties or consequential or incidental damages, so portions of the above exclusions may not apply.
NO UNLAWFUL OR PROHIBITED USE
As a condition of use of this Web site, User warrants to TISSCO that User will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices or by local or international law. TISSCO reserves the right to deny, in its sole discretion, any user access to this Web site or any portion thereof without notice.
EXTERNAL SITES
This Web site may include links to other sites on the Internet that are owned and operated by third parties other than TISSCO. User acknowledges that TISSCO is not responsible for the availability of, or the content located on or through any external site. The User should contact the site administrator or Webmaster for those external sites if he/she has any concerns regarding such links to the context located on such external sites. TISSCO ‘s inclusion of links to such sites does not imply any endorsement of the material on such sites or any association with their operators.
MODIFICATION OF THESE TERMS AND CONDITIONS
TISSCO reserves the right to change this Agreement at any time without notice. User is responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute the Users acceptance of such changes.
GENERAL
This agreement shall be deemed to include all other notices, policies, disclaimer, and other terms and the terms of this Agreement, the terms of this Agreement shall control.
This agreement shall be deemed to have been made in the State of Qatar and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of State of Qatar, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and courts of Qatar for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement, for the Users use of this web site and/or Users purchase of goods or services through this Web site. Both parties hereby consent to the jurisdiction of Qatari courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.
TISSCO ‘s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of TISSCO ‘s right to comply with law enforcement requests or requirements relating to the Users use of this Web site or information provided to or gathered by TISSCO with respect to such use. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.
The User is prohibited from linking to this site from any other Web site and or from framing any materials on this site.
This Agreement constitutes the entire agreement between the User and TISSCO with respect to this Web site and it supersedes all prior or contemporaneous communications, whether electronic, oral or written, between the User and TISSCO with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this
Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any rights not expressly granted herein are reserved.
USE OF TISSCO INFORMATION
The information on this Web site is provided solely to assist customers in determining the availability of goods and services and to make legitimate business with TISSCO, and for no other purposes. User warrants that he/she is at least 18 years of age and possess the legal authority to enter into this Agreement and to use this Web site in accordance with all terms and conditions herein. User agrees to be financially responsible for all of his/her use of this Web site (as well as for use of Users account by others, including without limitation, minors living with the User). User agrees to supervise all usage by minors of this Web site under his/her name or account. User also warrants that all information supplied by User or members of Users household in using the Web site is true and accurate. Separate terms and conditions will apply to Users purchase of goods and services that user may select. User shall be completely responsible for all charges, fees, duties taxes and assessments arising out of his/her uses of this Web site.
INDEMNITY
As a condition of use of this Web site, the User agrees to indemnify TISSCO and its suppliers from and against all liabilities, expenses (including attorney’s fees) and damages arising out of claims resulting from Users use of this Web site, including without limitations, any claims alleging resulting from Users use of this Web site, including with limitation, any claims alleging facts that if true would constitute a breach by User of these terms and conditions.
EQUAL EMPLOYMENT OPPORTUNITY
The TISSCO provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or status. In addition, the TISSCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the TISSCO have facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
CUSTOMER SERVICES
If you have any questions, please contact us online at ask4help@tissco.qa or by telephone at 44585400 Saturday through Thursday, 8 a.m. to 5 p.m.